INTERNATIONAL DELIVERY
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Delivery Policy

Everything you need to know about how, when and where we deliver your gifts — across 180+ countries worldwide.

Coverage

We Deliver to 180+ Countries

FlowersGifting delivers Flowers, Plants, Gifts and Cakes worldwide. Visit our International Flower Delivery page to explore options for your destination country.

180+
Countries
Same Day
Order by 1pm local time
9am–7pm
Residential delivery window
Address

Address Requirements

Please provide a complete physical street address including apartment/suite number, building name, street name and ZIP/Post code. Accurate address details are essential for successful delivery.

We are unable to deliver to: APO addresses, PO Boxes, or Rural Route (RR) addresses.

If an incorrect address is provided and the order has already been dispatched, a rerouting fee of up to $15.00 may be charged to your payment method without prior notice. FlowersGifting accepts no liability for failed deliveries resulting from an incorrect address provided at checkout.

Timing

Delivery Schedule

Same-Day Orders
Place your order before 1pm in the recipient's local time zone. Cutoff times may be earlier in some regions and during peak holiday periods.
Residential Deliveries
9am – 7pm. During major holidays (Valentine's Day, Mother's Day, Christmas) deliveries may extend until 9pm.
Office / Business Deliveries
9am – 5pm. During major holidays deliveries may extend until 6pm. Deliveries are made to a reception desk; we cannot guarantee delivery to a specific individual.
International Orders
Lead times vary by destination country. Please allow additional time when ordering to remote or less-serviced areas.
Sympathy & Funeral Flowers
Require advance notice. Please place your order at least 2 full business days before the service.
Failed Deliveries

What Happens if Delivery Fails?

Our delivery partners always attempt to call ahead. However, when a delivery fails due to any of the following, the order is considered successfully attempted and no refund can be issued:

  • Recipient not available at the delivery address
  • No neighbour or building staff available to accept on the recipient's behalf
  • Door found locked / access denied
  • Security personnel preventing entry
  • Address could not be located
  • Phone unanswered, switched off or out of service

For residential deliveries, the courier will leave a door tag or voice message. The recipient is responsible for collecting the parcel within 48 working hours. For business deliveries, a second attempt will be made the following business day.

Order Changes

Order Changes & Signature

Address changes after dispatch are not possible. A signature is not required — the carrier may leave the package safely if no one is available to receive it.

Orders may be delivered on or before your selected delivery date, depending on local florist availability.

To request changes before dispatch, contact us immediately via Contact Us or WhatsApp. We'll do our best to accommodate your request.

Special Locations

Hospitals, Hotels & Schools

Hospitals: Always confirm the recipient is still admitted before placing your order. Include the ward name/number. Most hospitals only accept delivery to the reception desk, which will forward the gift to the patient's ward.

Hotels: Include the hotel's full address, phone number, and the guest's room number where possible. Delivery will be made to the hotel reception.

Schools: Delivered to the school office. The school is responsible for notifying the recipient. Some schools may decline to accept deliveries — please check in advance.

Funerals: Include the name of the deceased, contact details for a representative (e.g. the funeral director), and place the order at least 2 business days in advance.

Refunds

Return & Refund Policy

🌸 Our Happiness Guarantee

Due to the perishable nature of flowers, cakes and chocolates, we cannot accept returns after a successful delivery. However, if you receive a damaged or incorrect order, contact us within 24 hours with a clear photo and we'll make it right — with a replacement or a full refund.

We may offer: Full refund · Partial refund · Product replacement (subject to availability)

To be eligible for a refund or replacement:

  • Report the issue within 24 hours of delivery
  • Provide clear photographic evidence of the problem
  • Product must not have been consumed, used or altered

No refunds will be issued for complaints raised after 24 hours. Taste preferences are subjective and do not constitute a valid refund reason. FlowersGifting reserves the right to make final decisions on all refund and replacement requests.