FlowersGifting DELIVERY POLICY

We delivered Flowers, Plants, Gifts and Cakes worldwide to more than 180+ countries. Please visit our International Flower Delivery page to place an International order.

While placing the order FlowersGifting requires its customers to provide a correct physical street address as determined by USPS, FedEx or DHL. The address should include apartment number, business name, suite, street name and ZIP/Post code. We are unable to deliver to an APO, PO Box or a Rural Route address.

Orders placed as late as 1 p.m. in the recipient's time zone can be delivered the same day (please note earlier times may apply to some areas and during holiday season).

Deliveries are made between 9 a.m. to 7 p.m. for residential address and between 9 a.m. to 5 p.m. for office addresses. During major holiday seasons, deliveries may be made as late as 9 p.m. for residential address and 6 p.m. for office addresses.

FlowersGifting delivering partners always try to take an appointment over phone before delivery. However there are times when a direct delivery might be attempted to fulfill the surprise element in sending a gift. In such cases, if your order is not delivered due to

• the recipient is not available
• no neighbor to accept the delivery
• door found locked
• security not allowing the delivery person to enter premises
• address not found
• phone not answered, switched off or out of service area,

FlowersGifting shall take the order as delivered cause flowers, cakes, sweets are perishable items and as such no refund can be claimed for such undelivered orders.

For residential deliveries, if the recipient is not available, the delivery person will use the best judgment on the safety of the delivery and may leave the package for the recipient to retrieve it later when they return or attempt delivery the next day. The delivery person will make sure to leave a door tag or a voice message asking the recipient to coordinate the pickup or delivery of the product. In any case, we will make our best effort to get your order delivered to their intended recipient. In the above mentioned case it’s the responsibility of the recipient to collect the parcel from the given destination within 48 working hours.

For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day.

Your request to changes to delivery address information after the order has been shipped would not be possible.

A signature is not required at the time of delivery. The carrier may leave the package if no one is available to accept the delivery. Please note: Florists may call the recipient to schedule delivery. Care would be taken to not break the surprise.

Orders may be delivered on or before the selected delivery date.

If FlowersGifting has been given an incorrect address at the time of placing the order, the delivery service may incur costs to find the correct information or reroute the package at a later date. That fee for the same sometimes is passed on to FlowersGifting. If that does happen, we will charge your credit card any applicable fee of up to $15.00 without first notifying you.

For delivery to hospitals, please make sure the recipient is still in the hospital before scheduling the delivery.

Sympathy and Funeral arrangements going to funeral home/parlor may require additional lead-time. International deliveries require additional lead-time which varies on a country-by-country basis.

Return & Refund Policy for Flowers, Cakes & Chocolates

Due to the perishable nature of flowers, cakes, and chocolates, we do not accept returns or offer refunds once the order has been successfully delivered. However, customer satisfaction is our top priority. If you receive a product that is damaged, spoiled, or significantly different from what was ordered, please contact us within 24 hours of delivery with clear photo evidence. We will assess the issue and, based on the situation, may offer:

• A full refund
• A partial refund
• Or a replacement of the product (subject to availability)

To be eligible for a refund or resolution:

• You must report the issue within 24 hours of delivery
• You must provide photo(s) showing the problem clearly
• The product must not have been consumed or altered

Please note:

• No refunds will be issued for complaints made after 24 hours of delivery
• Taste preferences are subjective and are not considered valid reasons for a refund
• We reserve the right to make the final decision in all cases

For any concerns, please contact our customer support team via [phone/email/WhatsApp] and we’ll be happy to assist you.